Returns
To return a Dimona product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number, email us at ops@dimonatee.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return, and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the blank items we sell can be returned. All returns must be in their original packaging. Items to be returned must be in new condition. The item(s) simply cannot be returned if there is any noticeable wear.
What cannot be returned: No returns will be accepted after 30 days of receipt of the purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return. Custom-printed items cannot be returned.
Custom printed items: Any items that are customized before shipping are not eligible for returns.
Returns for refund: must be made within 30 days of receipt of purchase. The refund will be carried out using the payment method that was initially used for the purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: The returnee must pay all shipping charges for returning products to us. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Dimona - Returns
1983 Tigertail Blvd
Dania, Florida 33004
United States
